Refund policy

Last updated: October 24, 2026

40-day returns

You can return a container or trailer within 40 days of the delivery date for a refund of the price you paid, as long as it is in the same condition as when it was delivered.

What can be returned

- Units that have not been modified, painted, drilled, welded or damaged after delivery.
- Units that have not been used to store hazardous, food or waste materials.
- Units returned with all keys, lockboxes and accessories that came with them.

These cannot be returned: custom-built or modified units made to your order, and units sold "as-is".

How to start a return

Email boxtrailusa@proton.me or call +1 (202) 991-0008 with your order number and a few photos of the unit. We confirm the return and agree a pickup day with you.

Pickup cost

If the unit arrived damaged or not as described, we pick it up at no cost to you. For any other return, the actual cost of the return pickup is deducted from your refund, and we tell you that amount before we book the pickup. The site must be reachable by the same type of truck that delivered the unit.

Refunds

After the unit is picked up and inspected, we refund the original payment method within 10 business days. Your bank may take a few more days to show it.

Damage on delivery

Check the unit when it arrives. Note any damage on the delivery receipt and send us photos within 48 hours of delivery. We will repair, replace or refund it.

Cancelling an order

You can cancel for a full refund at any time before the unit is dispatched. Once it is on its way, the return policy above applies.